General FAQs
Proper/Navigator Records FAQ
  • Can I submit a demo?
    We’re not really the kind of record company that can help so don’t be surprised if you don’t get an answer…but feel free to mail us a copy for the attention of Louis Mills.
  • Do you sell direct to the public? How do I obtain releases outside of the UK?
    Yes...through www.propermusic.com but some titles are limited because we don’t have rights in certain countries.
  • How do I request a review copy of a Proper Records CD from the website?
    Phone the main office line 020 8676 5180 and ask for the press office.
  • How do I request a CD for playing on the radio?
    Phone the main office line 020 8676 5180 and ask for the press office.
  • Who do I contact for press photos?
    Phone the main office line 020 8676 5180 and ask for the press office.
  • Are all your releases available to download?
    No. We do not necessarily have the rights. If we do have rights you can generally buy it from your local digital retailer.
  • Can I sign up for a newsletter?
    You can find more details on the website.
  • Do you license albums from artists or record labels for release?
    Yes. Contact us via main page or phone 020 8676 5180 and ask for Louis Mills or business affairs department.
  • Are you interested in licensing tracks/album for me?
    Possibly, but you need to contact us via the link on the main page or phone 020 8676 5180 and ask for business affairs department.
  • Who do I contact if I want to use your recordings in a film, advertisement etc?
    See contact information on main page or phone 020 8676 5180 and ask for business affairs department.
  • Do you operate internationally?
    Yes. We have distribution partners in all the major countries including continental Europe, Japan, South Africa, Australia, New Zealand, USA and Canada plus more.
  • Is your studio for hire?
    Yes. See contact information on main page or phone 020 8676 5180 and ask for Paul Riley.
Distribution FAQ
  • I'm looking for distribution of my label/artist, what information do I need to provide for consideration?
    If you could please help us to help you by sending us your marketing pack or press kits along with samples of your product and including as much information about you and your artist/label as possible including: contact details, years established, product type (genre etc...), whether you are a single artist or a label, number of titles in your catalogue, planned UK appearances, UK promotional plans, marketing plans, etc.
    • All marketing packs & product samples should be posted to:
    FAO Esther Tewkesbury,
    Proper Music Distribution Ltd
    The New Powerhouse
    Gateway Business Centre
    Kangley Bridge Road
    London
    United Kingdom
    SE26 5AN

  • What about digital distribution to the likes of iTunes, HMV, Rhapsody, Napster, eMusic etc?
    We offer a full digital distribution service supplying ALL of the major download stores and even the smaller independents throughout the world.
  • What is the Proper Partner scheme?
    It's basically a network of independent music retailers throughout the UK working alongside specialist music magazines and Proper Music Distribution, dedicated to promoting, stocking and selling our releases, covering all genres of specialist music.
  • What are your opening hours?
    Our trade opening hours are: Mon ~ Fri from 9.00am ~ 5.30pm. We are closed Bank Holidays and weekends, unless otherwise stated. We have a 24-hr answerphone/fax service.
  • I recently sent you an enquiry/product samples looking for distribution of my album/label, why haven't I had a reply from you yet?
    Until further notice we are currently not accepting distribution requests from small labels/artists. Although we endeavour to try and answer as many enquiries as possible, unfortunately due to the massive volume of distribution enquiries that we receive on a daily basis, we are only able to reply to labels & artists who have presented us with enough, good information and/or strong product that after our consideration, we may then have an interest in distributing.
Publishing FAQ
  • Can I submit some songs for publication?
    We’re not really the kind of publishing company that can help but feel free to mail us a copy for the attention of Louis Mills.
  • Can I submit a book for publication?
    We’re not really the kind of company that can help so don’t be surprised if you don’t get an answer…but feel free to mail us a copy for the attention of Louis Mills.
  • How do I request a review copy of a book from the website?
    Phone the main office line 020 8676 5180 and ask for the press office.
  • Who do I contact for press photos?
    Phone the main office line 020 8676 5180 and ask for the press office.
  • Are you interested in licensing tracks/album for me?
    Possibly, but you need to contact us via the link on the main page or phone 020 8676 5180 and ask for business affairs department.
  • Do you operate internationally?
    Yes. We have distribution partners in many of the major countries including continental Europe, USA and Canada plus more.